"The Boss"
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
Mercadona is immersed in a battle for quality to offer “The Boss” the best selection and service
"The Boss" is at the heart of all of the company's decisions. For Mercadona, innovating is constantly thinking of offering them efficient and quality solutions.
In this commitment to constant innovation and continuous improvement, the company has its own transversal and collaborative model, in which “The Boss”, employees and specialist product suppliers and intersuppliers participate to adapt to new needs.
To carry out this entire process, throughout 2023, Mercadona has held around 11,000 sessions with the “Bosses” at its different co-innovation centres. Thanks to these sessions, the selection has evolved with 500 improvements, 314 new products and 20 product innovations.
Mercadona has continued developing its Efficient Selection strategy jointly with the Totaler Suppliers. To do so, it has its Co-innovation Model, a pioneering project that it launched in 2011 through the Apron Strategy, based on sharing experiences and habits in food, drinks, personal care, home care and pet care with customers, which allows it to understand needs to offer the right solutions.
The brands Mercadona has been developing since 1996 by means of its integrated supplier-manufacturers, and that are clearly identified in the labels, are the following: Hacendado (food), Bosque Verde (home cleaning), Deliplus (personal hygiene) and Compy (pet care).
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
In order to be able to satisfy its clients, Mercadona also seeks satisfying the Employee. To this end, the company applies a Human Resources model that is based on stability, training and internal promotion, among other values.
Mercadona works jointly with its specialist product suppliers and intersuppliers to offer an Efficient Selection developed for and together with “The Boss” (customer).
In order to comply with the company's mission, it is necessary to satisfy Society by contributing to its development and progress in an efficient, responsible and sustainable manner.
Profit always comes after satisfying the rest of the company's components. A sustainable company project that creates shared prosperity with the five components.